Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error and any item that is returned more than 30 days after delivery will incur a 20% restocking fee

Found a better price elsewhere? Simply fill in your details and share the link to the cheaper item. We'll review it and get back to you.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at poolproductscanada@outlook.com.

Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Exchanges (if applicable) We only replace items if they are defective or damaged within 30 days of shipment. If beyond 30 days of fulfilment, the manufacturers warranty will apply.  If you need to exchange it for the same item, send us an email at info@poolproductscanada.ca

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Once a shipment has been confirmed as delivered by courier or freight forwarder and your package is verified as missing, please contact us at info@poolproductscanada.ca and we can assist you.