Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Hose Connection vacuum breaker

Double Detector check valvevs backflow preventer

Zurn Wilkins 6-350AST 6" Double Check Valve Assembly (DCVA) Stainless Steel Body Non-Rising Stem Lead-Free Maintenance Video:

“It is very simple. I’ve been blown away by how quick this mat process is. Underfloor heating is an amazing luxury. We loved it! Get yourself a Hotwire.”

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods, and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

HotWire Heating provided us quick, efficient service, going above and beyond to ensure we had the correct parts on time to complete our job.

Have installed 60m2 of under tile heating at my new house. It is so warm and toasty. It is a type of warmth unlike anything else!

FEBCO

The inception of Hotwire was rooted in a genuine need. Back in 2003, while renovating his home, one of our previous directors was looking for a floor heating solution in Australia that was both cost-effective, high quality, and backed up by great service. Quite simply he couldn’t find any floor heating product in Australia that ticked those boxes.

“We used Hotwire in our first season on The Block and in various projects since. Hotwire is a great product, easy to install, and excellent value for money. Hotwire offers brilliant backup and support, and we are very happy to recommend them.”

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@masterbuildermercantile.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at: info@masterbuildermercantile.com.

Designed for installation on water lines in fire protection systems to protect against both backsiphonage and backpressure of polluted water into the potable water supply. Model 350ASTDA shall provide protection where a potential health hazard does not exist. Incorporates metered by-pass to detect leaks and unauthorized water use.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

This sparked an idea: if such a product was absent in the market, it represented a void waiting to be filled. Thus, Hotwire was conceived.

Double Check DetectorAssembly

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Local codes shall govern installation requirements. Unless otherwise specified, the assembly shall be mounted at a minimum of 12" (305mm) and a maximum of 30" (762mm) above adequate drains with sufficient side clearance for testing and maintenance. The installation shall be made so that no part of the unit can be submerged.

Fantastic after sales service. I had a controller stop working and after ringing and explaining the problem I was sent a new controller

is redefining comfort and warmth in homes and businesses across Australia. With a commitment to excellence and innovation, we specialise in delivering underfloor heating solutions and heated towel rails tailored to the unique needs of our customers. Our mission is simple: to provide you with the most efficient, reliable, and energy-saving heating products for your home. Welcome to the future of cozy living with Hotwire – Warm your soul.

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