Generally, all equipment supplied are warranted against defects in material and workmanship for a period of 12 months from the date of purchase.

The importer or manufacturer will require the buyer to provide the buyer's credit card details before providing any warranty service. The buyer may need to authorise the importer or manufacturer to charge the buyer's credit card for:

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Where it is possible to do so, the importer or manufacturer will provide the buyer with an estimate of such costs prior to the costs being incurred by the importer or manufacturer. The buyer acknowledges that the estimates may be given by the importer or manufacturer in stages. For example, the importer or manufacturer may incur travel costs to attend a location before then assessing a product and giving the buyer an estimate of the costs to repair that product. The buyer must notify the importer or manufacturer immediately should further discussion or clarification be required prior to the costs being incurred by the importer or manufacturer.

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Spray Shop’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Please be advised that Industry Kitchens will require a 10% refundable holding deposit to secure your order. This 10% is fully refundable. You will receive this refund after the goods have been delivered. Please note that this 10% deposit is separate from any fees Silverchef require.

(i) Toaster elements, light/LED/Fluorescent tubes or globes, infra-red tubes, quartz tubes or any glass items or damage to cutting blades.

·       the cost of repairs carried out by the importer or manufacturer (including labour costs and the costs of parts) which are not covered by this warranty (including where the exclusions listed above are applicable) or not required to be carried out pursuant to the Australian Consumer Law (if applicable); and

(iii) Damage to or deterioration of equipment operated or maintained contrary to operating and/or installation instructions.

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·       Additional costs of the warranty repair such as accommodation, cost of transport (flights/ferries), site inductions and freight.

(vi) Travel costs, overtime rates, or other like surcharges, freight/carriage to or from the manufacturer's warehouse or premises or authorised repairer in the event of warranty claim. Warranty work is carried out between the hours of 8.30am – 4.30pm weekdays only.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

The term ‘Spray Shop’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 50A Cavan Road, Dry Creek SA 5094. Our ABN is 96 603 505 449. The term ‘you’ refers to the user or viewer of our website.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

The Australian Consumer Law allows suppliers to exclude the requirement to pay compensation for reasonably foreseeable loss or damage in certain circumstances.

If a product fails within the warranty period, immediately stop using the product and store in a safe, dry environment and contact the importer or manufacturer as soon as possible.

(ii) Installation, or damage due to improper installation, or connection to incorrect gas or voltage or poor-quality water or equipment damaged in transit or by accident, alteration, negligence, abuse, misuse or as a result of unauthorised repair or damage or deterioration of equipment caused by the use of unauthorised spare parts.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

This warranty does not cover normal or scheduled maintenance of the product, nor does it cover the replacement of consumable items such as glass, ceramics, globes, seals, belts, water filters, and fuses or the resetting of the safety devices such as circuit breakers and clearing of drains.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

The following statement applies where the product is supplied to a ‘consumer’ under the Australian Consumer Law: The benefits given by the importer or manufacturer warranty are additional to other rights and remedies that you may have under law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits given by the warranty by the importer or manufacturer are additional to other rights and remedies that you may have under laws relating to our products.

The rental agreement commences on the day of installation and your first payment will be deducted 7 days after delivery. The Silver Chef rental agreement term is a 12-month contract, but you do have the option to purchase the products at any time and you will receive a 75% rental rebate, excluding GST. You also have the option to upgrade anytime in the same category or return the goods after 12 months if no longer required.

This privacy policy sets out how we use and protect any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

·       the additional fees payable by the buyer under this warranty as set out in the section below titled" Costs of obtaining warranty service".

Before providing any warranty service, the importer or manufacturer may require the provision of proof of purchase or require responses to questions designed to assist with diagnosing potential faults. All requests must be responded to promptly at the buyer's expense.

·       The warranty does not extend to any products that have been completely or partially disassembled or that have had unauthorised alterations and modifications made to the product, including missing parts.

·       Operation, use or maintenance of the product otherwise than in accordance with the instructions provided. Including cleaning of machinery.

Before you request a repair to the equipment under this warranty please check the following to save you unnecessary expenses. Subject to any other rights you may have under the Australian Consumer Law, you will have to pay for faults or problems not covered by this warranty. OPERATION: Make sure your equipment is operated and maintained in accordance with the instructions in the supplied manuals. INSTALLATION: Make sure your product is correctly installed following the instructions in the supplied manuals. This includes the correct connection of services such as electricity, gas, water, drainage, and any required chemicals.