If you have an earthquake valve that was installed by SoCalGas or one of its authorized contractors on or before the February 10, 2002 cutoff date, that is located on SoCalGas' facilities, with proper documentation your installation may be allowed to remain in place. Authorized contractors are those who participated in SoCalGas' earthquake program and were trained by SoCalGas to work on their facilities.

Under the regulations of the California Public Utilities Commission (CPUC), General Order 112-E, only SoCalGas® or its certified contractors are authorized to operate the natural gas service shut-off valve.

If installation requires natural gas service closure, you'll need to contact us to shut off the service and restore service when installation is completed. Natural gas service shut off and restoration of service orders can be scheduled by contacting us at 1-800-427-2200.

Southern California Gas Company is a subsidiary of Sempra®. © 1998 - Southern California Gas Company. SoCalGas® is a registered trademark of Southern California Gas Company. The trademarks used herein are the property of their respective owners. All rights reserved.

Remember that following a major emergency it may take many days or even weeks before someone can come to your location. (SoCalGas charges a fee to reset valves and re-light pilot lights when your earthquake shut-off valve has closed due to a non-earthquake occurrence.)

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While it's possible to manually shut off your natural gas, the following specialized valves are available that can automatically shut off your service in case of an emergency:

If you want to have an earthquake natural gas shut-off installed, or are required to have one by your insurance company or the local Department of Building and Safety, the valve must be installed on your house line.

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If an earthquake or other significant event causes your earthquake shut-off or excess-flow valve to close, you can follow the manufacturer's instructions for resetting the valve so that natural gas flows again. However, we recommend that you contact a qualified professional or SoCalGas to reset the valve, and to perform a safety check of your natural gas appliances before they are placed back in operation to verify that no natural gas leaks exist, and to re-light your pilot lights.

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If you have questions about earthquake and excess-flow valve installation requirements, contact your local Building and Safety Department.

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Additional information regarding earthquake valves and natural gas service restoration after a valve activates can be found in Tariff Book, Rule 10, Section G, "Earthquake Valve Service."

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When you hire a qualified professional to install your earthquake valve, you'll need to make sure that the valve is installed on your house line, not on SoCalGas' facilities. SoCalGas' facilities include all of the pipe fittings installed and maintained by SoCalGas, up to and including the last elbow or tee connecting to your house line. See the diagram below for to see where your house line starts.

Effective February 10, 2002, California Public Utility Commission (CPUC) Decision 01-11-068 prohibits installation of an earthquake valve on SoCalGas' facilities. In addition, SoCalGas no longer installs earthquake shut-off valves for its customers, and does not allow any customer owned equipment, including excess-flow valves, be installed on SoCalGas' facilities.

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All unauthorized valve installations found on SoCalGas' facilities will be removed. In addition, earthquake valves are not permitted in utility curb meter vaults.