Reliability: Designed for the always-on environment of a NAS or RAID, WD Red™ Pro drives are rigorously tested under demanding conditions, unlike typical desktop drives.

Note: If the fault is not covered by the manufacturer's warranty or extended warranty (if applicable), we will provide you with a quote for the repair cost and any costs associated with the processing of the return prior to returning the product(s) to you.

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WD Red® Pro drives are engineered to handle high-intensity workloads in 24×7 multi-user commercial and enterprise NAS environments. WD Red Pro drives deliver the performance, scalability and dependability businesses require to store, share and collaborate on large amounts of data in multi-bay RAID-optimized NAS systems.

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Our advanced dual-plane balance control technology greatly improves overall drive performance and reliability. Drives that are not properly balanced can create excessive vibration and noise in a multi-drive system, potentially reducing lifespan and degrading performance over time.

All brand new products (with the exception of consumable products and software) sold by PC Lan Pty Ltd are covered by Australian manufacturer warranty. For used or ex-demo product, warranty terms will be stated in the listing, or otherwise, customer can contact us for warranty information.

Noise and Vibration Protection: Built to thrive in multi-bay NAS environments, WD Red™ Pro drives provide superior protection against noise and vibration, unlike desktop drives that are designed for standalone use.

We encourage customers to carefully consider their purchases before placing an order. However, if a non-faulty item needs to be returned due to a change of mind or incorrect purchase, please refer to our policy below:

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Engineered specifically for RAID and NAS environments, WD Red™ Pro drives feature error recovery controls as part of NASware™ 3.0 technology. This design helps minimize drive fallout in RAID applications, ensuring greater stability and reliability.

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When choosing a hard drive for your NAS, it's crucial to consider the differences between desktop drives and WD Red™ Pro drives:

A NAS environment with up to 24 bays presents unique challenges, including added vibration and heat. Each WD Red™ Pro drive undergoes rigorous thermal cycle burn-in testing to ensure reliable, extended operation in these demanding conditions.

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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

For added peace of mind, WD Red™ Pro drives come with a 5-year limited warranty, providing confidence in your investment.

If your item is confirmed to be defective when delivered, it will be treated as Dead On Arrival (DOA). The DOA period is 14 days from your invoice date. DOA claims are eligible for a refund or replacement after the faulty item has been returned to us.

If a product is outside the 14-day DOA period, the standard manufacturer warranty terms will apply. As some of our products, like electronics and computers, require specialized support, we strongly recommend that you first contact the manufacturer for troubleshooting assistance. Their support team is more knowledgeable in diagnosing and resolving issues and can help minimize delays that may arise from us acting as an intermediary. However, if the manufacturer is unable to assist, our team can step in and provide further assistance. Our product's Manufacturer Contact.

Experience seamless integration and optimal performance with our exclusive NASware™ 3.0 technology. This advanced firmware is built into every WD Red™ Pro hard drive, enhancing data protection and performance for NAS systems under heavy demand. NASware 3.0 improves storage capabilities by increasing compatibility, integration, upgradeability, and reliability.

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Equipped with a multi-axis shock sensor, WD Red™ Pro drives automatically detect subtle shock events. Our dynamic fly height technology adjusts each read/write function to compensate and protect your data, significantly enhancing reliability in larger 24-bay NAS environments.

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With NASware™ technology, WD Red™ Pro drives simplify the process of selecting the right storage solution. Specifically optimized for NAS systems, our unique algorithm strikes the perfect balance between performance and reliability in NAS and RAID environments. The WD Red™ Pro drive is among the most compatible options available for NAS enclosures, backed by extensive NAS partner technology engagement and rigorous compatibility testing.

Error Recovery Controls: WD Red™ Pro drives feature specialized RAID error recovery controls to help minimize failures within the NAS system.

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Compatibility: Unlike desktop drives, WD Red™ Pro drives are specifically tested for NAS systems, ensuring optimum performance.

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Once we receive a faulty product, we will send it to the manufacturer or their authorized service center for assessment. However the return will be rejected in below cases: