Credits and exchanges are for the full value of the returned goods only and do not include the cost of postage/freight unless an item is faulty/defective in which case we will pay for postage/freight. You can only exchange for change of mind once for any given order (i.e. you can't decide to change your mind on the replacement product and get another replacement or return for credit). We comply with every aspect of Australian Consumer Law, of course, so if an item is faulty we will always rectify this for you. Change of mind does not apply to goods that have been installed or used. Items must be in perfect condition to be eligible for a change of mind credit.

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You can upgrade to a glass fronted dual thermostat / timer in three colours when purchasing an underfloor kit and Radiant Heated Towel Rail. There is an additional charge of $110 incl. Please contact the office 1800655314 to add on if required.

You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you no refund will be made.

We use Direct Freight to complete deliveries outside of the Melbourne Metro area. When we ship the order we will send the consignment number so you can track the shipment. Unfortunately we are not able to guarantee that Direct Freight will call before delivery, although we can request it, and they aren’t required to lift heavy products so delivery will be curbside with the responsibility for getting the order into the house on the customer.

All our items are checked for damage and missing parts prior to delivery. They are sent out in good and brand new condition. It is important to thoroughly check your goods upon delivery and to notify Bathwaredirect.com.au within 24 hours of receiving the order. Evidence of damage will be required i.e. photographs.

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Please check your order when you receive it! We require notification of damages or issues within 24 hours of when you receive your order. Returns are easy if we know about them straight away but can be a bit tricky if we don’t hear back from you for a while.

The likelihood of severe or even catastrophic damage to a steam boiler due to low water conditions is easy to understand, considering that the temperature of the furnace exceeds 1,800 oF., yet, the steel strength drops significantly at temperatures above 800 oF. The only factor that enables a boiler system to withstand the furnace temperatures is water in or around (depending on whether the boiler is a fire tube or a water tube design) the pressure parts at all times when a fire is present. Therefore, low water conditions can melt the steel pressure parts.

If an item that is ordered is a special order that Bathwaredirect.com.au does not usually stock there will be an automatic 20% restocking charge to return the goods provided that the supplier will accept the return. This excludes items that are defective or have a manufacturers fault.

If an item has been installed or used and you would like a refund please contact us before removing the item as it should be inspected in the installed state to ascertain whether the warranty is to be actioned.

CALCULATING YOUR PROJECT. This is a vital step and MUST be done correctly to ensure that all the mat is used up. Once the mat has been unrolled and cut it cannot be returned. Use our simple calculator here

Simply bring it into our showroom at 8-10 Vesper Dr, Narre Warren and we can inspect and process the return on the spot.

Underfloor heating can be installed in both renovation and new build projects. Any sub-floor suitable for tiling should be suitable for the under-tile heating system. Underfloor Heating is the most comfortable form of heating, radiating a natural, even temperature across the entire floor. It can be used anywhere in the house to create ambient warmth under foot. Any ceramic or porcelain tile, stone, marble or travertine should be suitable to have electric underfloor heating.

Steam Boilers are of paramount importance in the process and manufacturing industries. However, merely the excellence of the boiler manufacturer does not assure the boiler’s safety. The boiler system also requires precision in handling and operations to prevent hazardous consequences. Although plant managers take every precaution to ensure the safety of the plant and the personnel, some boiler issues are inevitable and require immediate action. Despite the usage of steam boilers in industries from the mid-1800s, process plants continue to face common issues with their operation.

If a product is marked as In stock or Low Stock we should be able to despatch it within 24 hours. If you require Very Low Stock items urgently you can contact us to check stock levels.

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We will accept all returns in accordance with Australian Consumer Law. Returns will only be accepted with proof of purchase.

All refunds will be issued when goods have arrived back to the Bathwaredirect.com.au warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.

Steam boilers should be fitted with low water cut-offs (LWCO) for detecting the low water condition and shut down the boiler to prevent the impact of low water levels. Additionally, controls need to monitor the water level and take appropriate action such as sounding the alarm, shutting down the burners, and the feedback supply. It is also crucial to provide an external indication of the water level.

Because of the crucial need for water, advanced boiler systems are equipped with automatic low water trip switches. However, some outdated boilers do not include these relatively inexpensive devices. If the boiler does not have low-water trips, it is necessary to promptly initiate its installation to prevent any accidents and expensive repairs in the process plant. The resultant repairs can range from re-tubing to unit destruction if the overheating is neglected. In the situation of low water, the low water trips will trip the burner or fuel flow for solid fuel boilers and shut down the forced draft fan. It leads to shutting down the heat input.

Facing low water in a boiler system is a hazardous situation but can be easily prevented with proper maintenance and precautions. The low water level in a steam boiler occurs when the water reaches below the base safe, that is the working level recommended by the boiler manufacturer. With the low water level, the tubes remain exposed and no longer cooled by the boiler water. It leads to the rapid increase of the metal temperature, resulting in reducing the metal’s strength and causing rupture as the metal’s strength decreases.

The trips need to be installed at a water level to prevent damage. Low-water trips are installed at 6” lower than the acceptable operating level. The control of the boiler water level is challenging, and even the best-tuned control systems cannot ensure complete prevention of a low-water condition. The water level in a pressure vessel is, in fact, an unstable compressible mixture of water and steam bubbles that can shrink and swell with pressure changes and will ultimately shrink momentarily when more cold feedwater is introduced.

1. Fill out the Returns Form and mark the items that you are returning on your customer invoice (both forms will be enclosed in your order).2. Pack your item/s for return. Label the products using the return shipping label supplied with your order and ensure they are packed carefully to avoid damage (items that are damaged in transit due to inadequate packaging will unfortunately be unable to be refunded).

Invisible Heat. On Demand. Warm Floor. Asthma & Allergy Friendly. Better Bathroom Design. Dry Floor. Economical To Run. Fully Programmable. Easy Installation. Sleek Controller. Temperature Control. Safe. Maintenance Free.

All products that are unboxed will incur a 20% restocking charge and the cost of return delivery will be incurred by the customer.

Products marked Special Order generally arrive within 2-5 days into our Melbourne warehouse and we will despatch it once it is received. Custom made products generally take 3-5 weeks to arrive into our warehouse and you will be advised of ETA on these items.

We use Direct Freight because our customers tend to want to keep costs down and this is the most economical option but if this is not suitable in your situation we can look into using a different service and we will pass the cost on. We can arrange a removalist if you require items to be carried into the house or we can use a different courier company if you require better communication around when to expect your order.

Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

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If you change your mind after receiving a new bathroom product, contact us at info@bathwaredirect.com.au within 14 days of delivery to exchange it for a similar product or return it for credit toward your next purchase.

NOTE: Large items on pallets require assistance to unload. The standard delivery offered is curbside delivery which does not include carrying items inside or up any stairs.

GET IN TOUCH Boiler Enquiry: Phone: +9120 – 66308333 / +91 97654 92017 Email: enquiry@rakhoh.com Purchase/Procurement: Mr. Ambadas Labade Phone: +91 9763920345 Email: purchase@rakhoh.com

Rakhoh Boilers is a trusted boiler manufacturer in Pune since 1983. With 39+ years of experience and expertise in thermal solutions, we deliver highly efficient and reliable industrial steam boilers, waste heat recovery systems, thermic fluid heaters, and boiler accessories to over 20 process industries in 27 countries worldwide. We provide excellent boiler services to boost the efficiency and productivity of the boilers.

One of the most hazardous results of low water takes place when the water is added to the boiler, but the system has already passed the point of no return where the boiler vessel is significantly overheated. It causes the water to immediately turn into steam, resulting in extreme pressure being created, and the boiler potentially exploding. It is one of the most dangerous consequences in a process plant with any boiler system and should be prevented at all costs.

Generally, industrial steam boilers are natural circulation boilers that do not use pumps for circulating water through the pressure vessel. The units depend on the varying density between hot and cold water for providing circulation. As the water eliminates heat from the pressure parts, the water temperature increases and rises to the steam chamber. As a result, sufficient heat is transferred, generating steam. Cold feed water replaces the rising water, causing natural circulation.

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Third party couriers contracted to deliver to door only. Customer accepts responsibility of relocating items thereafter. Large and/or heavy items require driver to be assisted by customer. We recommend stone baths have minimum 4 persons for safe handling.

There are no returns or refunds available on custom made products. This excludes items that are defective or have a manufacturers fault.

A low level of boiler water is checked through the sight glass. It is the only visual available to check the steam boiler’s water level. Some boiler systems use floating bulbs with the LWCO shutting down the boiler if the bulb hits the cutoff level. With a float system, the device must be regularly blown down to prevent buildup. Some LWCO systems utilize a probe that enters directly into the water and shuts down the boiler again if the water gets below the permissible water level.

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If goods remain boxed and in perfect condition you may return them within 14 days for a full refund. The cost of return delivery will be incurred by the customer.

3. Once we receive your return we will inspect the item/s to see if our returns policy has been met. We will let you know if the return has been approved and process the refund/credit/exchange. This will be done within 2 days of receiving the item. *If the returned item does not meet our returns policy we will call you to discuss options.

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Items MUST be checked within 24 hours of the receipt of goods. We understand that this might be difficult if your job is delayed and you don't require the items straight away or if you are busy and you simply store it in your shed until you need it. We hope that you, too, understand that we have people contact us to get a refund on damaged items that have clearly been damaged on site (tools being dropped on them, products are dragged across construction sites, products are dropped, inexperienced tradespeople sometimes cut items in the wrong area or scratch the tap finishes and the list goes on!) so in order to be 100% sure that the damage is our responsibility we need to be advised straight away. If you choose to store your products without checking them please understand that we will see this as acceptance that the goods have arrived in perfect condition.

Under Tile Floor Heating Kits Include: 500mm Wide Under Tile Cable Mat - with Self-Adhesive Backing, Touch Screen Floor/Air Sensing Thermostat, Floor Heating Sensor, Cable Alarm, Cloth Duct Tape, UnderTile Floor Heating DIY Instructions.

Please check your order when you receive it! Returns are easy if we know about them straight away but can be a bit tricky if we don’t hear back from you for a while.

RadiantUnderfloorHeatinginstructions

All boxed items will incur a 15% restocking charge if returned after 14 days and the cost of return delivery will be incurred by the customer.

The cable mat is installed on the base surface and is then covered with the tile adhesive and tiles. The thin 3mm cables means that in many cases the tiler only has to use a little bit of extra adhesive. The mats are 500mm wide and are easily installed by cutting the matting (NOT THE CABLE) and snaking the mat backwards and forwards filling the area to be heated. NOTE: Where large heavy tiles are being used it is advisable to first cover the mats with a thin levelling compound to protect them.

Any claims for credits must be made in writing to Bathwaredirect.com.au within 5 business days of date of delivery, otherwise the Customer is deemed to have accepted the Goods and liability for the Goods.

If an item is installed when it is faulty the original warranty applies (i.e. if the warranty is replacement only Bathware Direct will provide a replacement product but will not pay for associated labour costs).

All Goods sold are subject to the applicable manufacturers warranty, guarantee and trading terms (if any). If goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by contacting us at 1800 655 314.