You can place your first service request 30 days after you sign up for your plan. Service requests can easily be placed 24/7 online via MyAccount or by calling 1-888-691-2854 during standard business hours to request service.

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Our standard home warranty contract term is 1 year and renews for additional 1-year terms unless canceled. You can place your first service request 30 days after you sign up for your plan. You will not be charged until your coverage begins at the 30-day mark.

All 3 of our home warranty plans include coverage for the parts and components of water heaters, including tankless heaters and circulating pumps. Note that we do not cover auxiliary holding or storage tanks, or fuel storage tanks. Please see the coverage details on the page above or the plan agreement for more information on limitations and exclusions.

American Home Shield will cover up to $1,000 should the contractor need to cut through concrete to access any system components.

Yes, all three of our home warranty plans, ShieldSilver, ShieldGold, ShieldPlatinum, include coverage for water heaters.

If we can’t repair your covered water heater, we’ll replace it subject to the limitations and exclusions in your plan agreement and remove the defective item.

Our best home warranty plan is the one that’s right for you and your home. The ShieldSilver plan covers the parts and components of your must-have systems like your heating and cooling, plumbing, and electrical systems. ShieldGold covers all of the above systems plus your laundry and kitchen appliances. And with ShieldPlatinum, you get coverage for just about everything: parts of home systems and appliances, plus premium features like roof leak repair coverage, unlimited AC refrigerant, and one free HVAC Tune-up per agreement term. No two homes are the same, and that’s why we have options – so you can find the plan that fits your needs.

Let's face it: water heaters aren't very exciting, but what they lack in flash, they more than make-up for in function. And while they typically last for about a decade, you never know when yours might experience a problem. That's where we come in. When you discover a covered problem, you can simply place a service request online or call American Home Shield®.

See the plan agreement for coverage details, including service fees, limitations and exclusions. Coverage limits and charges for non-covered items may apply.

New Jersey Residents: The product being offered is a service contract and is separate and distinct from any product or service warranty which may be provided by the home builder or manufacturer.