What iscustomer service

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Consider a customer who walks into a retail store looking for a size medium blue T-shirt. A customer service rep could help locate the T-shirt, ring the customer up, and pack up the shirt for them. They might try to upsell by suggesting a sweater that looks nice with the shirt.

The difference between customer service and customer support is that customer support teams support a product, while customer service teams provide service to a customer.

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The vacuum breaker breaks the unwanted vacuum inside a closed system. A Vacuum Breaker is a device that helps the air to fill the vacuum created inside a ...

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In addition to transactional metrics, also looks at business-related metrics like net promoter score, customer effort score, and churn

While both focus on helping customers, customer support is a specific type of customer service that involves documentation, product feedback, and technical problem solving.

The customer has everything they want, but there’s no other feedback or information that goes into the experience. It’s transactional.

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Customer support teams are often closely integrated with product teams. They have a seat at the table where decisions involving the product are made.

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Customer support professionals use customer service skills, but that’s only one part of their job. Customer support also includes writing knowledge base documentation, providing product feedback, and conducting usability studies.

Both customer service and customer support are focused on the customer, but they approach providing help from different perspectives.

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By comparison, consider a customer who emails Dropbox about an issue they have sharing a file with colleagues. The customer support agent:

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For critical applications where vacuum protection is a must or where column separation is predicated, a vacuum breaker valve is used.

Not every team defines customer support and customer service the same way. If you don’t recognize your job description in this post, don’t worry! At the end of the day, it’s all about providing the best possible experience to your customers and understanding how your role helps your company meet that goal.

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A customer support agent's role is more about improving the customer experience than interacting transactionally with the customer.

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Sarah is a customer service consultant and the founder of Supported Content. When she’s not arguing about customer service, she’s usually outdoors rock climbing or snowboarding. Follow her on Twitter to keep up with her adventures.

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The terms customer service and customer support aren't interchangeable. Customer service is an umbrella term; customer support is a specific type of customer service.

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