You have “hard water,” dissolved minerals in your water. These minerals are left behind when your dishwasher or the air dries your dishes. With Kinetico, your water is freed from these minerals — so spots no longer form and your appliances stay clean and bright and last longer.

There are two common causes. The first is hard water, which prevents soaps and shampoos from lathering fully and rinsing away completely, leaving a film on your skin and hair. The second cause is the chemicals used to disinfect public water supplies, such as chlorine. When you have Kinetico, these problems stop cold, and your hair and skin will welcome the change.

The most likely reason for the taste in my water is algal bloom. This taste should fade away as the weather gets colder and the algae dies off.

The new meter system enhances the customer experience by allowing staff to provide proactive rather than reactive customer service. Previously, staff only saw how much water a customer used once a month when the meter was read for billing purposes. The new system allows staff to monitor the system for potential leaks and unusual consumption throughout the month. Staff is able to research situations and contact a customer sooner than they could under the old system. In addition, staff had no way to answer consumption questions from customers who had the older analog meters. Customers with the radio meters required staff to go to the meter to download consumption information.

Based on the water situation at the time of the request, permits may be granted for new lawns or landscaping, vacations, or other situations. View the Variance Request form. To apply for the variance, print the request form and fax the filled out form to Public Works Operations at 972-462-5199, or mail to 816 S Coppell Road. If you would like to speak to someone concerning this request or have a Variance Request Form mailed to your home or business, please call 972-462-5155.

Water that looks, smells or tastes funny is the primary reason most people turn to bottled water. Kinetico eliminates these real concerns and provides a boundless supply of clean, fresh water that makes teas taste crisp, juices come alive with flavor and a simple glass of water a refreshing delight. You also save on the expense of bottled water and reduce the amount of plastic waste that ends up in our landfills.

To verify meter accuracy, every meter shipped by Sensus is tested for accuracy according to American Waterworks Standards before leaving the factory. All test results are attached to the meter to ensure accuracy and quality. The City has also contracted with Siemens to randomly select and test water meters each year to determine if the meters are accurately reading usage. The meters are sent by Siemens to a third party for testing and the results are shared with the City Council.

Cloudy or turbid water is usually caused by dissolved or suspended solids. Water can become turbid naturally or from land disturbances such as construction, storms and urban runoff. Whatever the reason, murky water gets in the way of enjoying the water in your home. When you have Kinetico, your water will be restored to its clean, clear self and once again becomes a welcome friend for bathing.

These flags are to indicate locates for electric, gas, or cable/internet lines so that whatever work is being done does not hit one of these lines. Usually, the red is for power, the yellow is for gas, and the orange is for communication.

Whether your home has a water softener installed or you are thinking about getting one, you might be wondering just HOW a water softener works? Ion exchange or salt water softeners operate by binding negatively charged sodium, potassium or hydrogen resin to positively charged metal ions, drawing the hard minerals out of the water. Salt water softener systems are the most affordable and effective means to treat hard water in your home. We’ve designed this easy graphic to help explain the literal ins and outs of your water softener.

Yellow fire hydrants are public and red fire hydrants are private, meaning that the red ones are installed and maintained by personal properties/businesses. Business properties are required by the Standard Construction Details to have a certain number of fire hydrants on their property based on the square footage of the property.

The Customer Portal Setup webpage provides instructions and videos on how to set up your customer portal. If you have additional questions, please call 972-304-3695.

There is nothing that the City can do about the cockroaches coming out of the sewer/storm drains. As warmer/hotter weather approaches, the insects will migrate to places with cooler temperatures. Chemicals and pollutants cannot be sprayed down the drains as this water flows into creeks, rivers, and lakes.

Sewer lines carry wastewater away from your house and/or business. Your sewer lines are not pressurized, they are gravity fed (the City does have some pressurized sewer mains, called sewer force mains).

It depends. If you have a private water source, the safety of your water depends on whether it comes in contact with natural or man-made contaminants. One of the many benefits of Kinetico is that our approach returns your water to its pristine state, so you know it’s always right and ready for your family to enjoy.

A Storm Drain Manhole is used as an access point for underground Storm Drain lines, allowing inspection, maintenance, and system upgrades.

Please note, the meter box lid has a wire that connects the transformer mounted in the lid to the meter. It is important to be careful when removing the lid so the wire does not get disconnected.

A City sewer cleanout is a pipe with a cap that provides access to the sewer line so that blockages can be removed and it is usually located out near the sidewalk in front of your house.

Water meters are locked to allow the meter lids to be securely in place. We have had situations in the past when non-locking meter lids float off during heavy rain and create a safety hazard for people and animals who could accidentally step into the opened meter box. This also helps to reduce the threat of tampering and keeps the sensitive electronics safe. Property owners also have an above-ground shutoff valve by their home that they have access to.

We want you to be confident that your purchase is going to be the right fit for your needs – so we offer a free 90-day risk-free guarantee on all of our products. Learn more!

Hard water is brutal on appliances. The minerals in it build up inside pipes, sapping water pressure, using more energy and making your appliances work harder and wear out faster. Your water heater, for example, is likely the second-biggest energy user in your home. With Kinetico, you’ll spend 30% less on energy to heat your water, and your appliances will last longer too.

Water from a municipal supply is generally safe, although it likely contains chemicals that, though are proven to reduce bacteria and viruses in water, can dry your skin and hair and are potentially harmful to consume. It’s also possible that some contaminants may “slip in” through aging pipes en route to your home.

We offer a variety of Kinetico commercial water softener systems, from the Kinetico CP Series to the Kinetico Hydrus 3 tank options that meet water demands by providing continuous water flow.

A residential sewer cleanout is s a pipe with a cap that provides access to the sewer line so that blockages can be removed and it is usually located up near your house, maybe at your flower beds.

The MyH2O Customer Portal provides residents and businesses with access to usage data from their advanced meters. Residents and businesses are able to more closely monitor their water consumption and adjust their usage accordingly. In addition, a leak alert can be set that notifies the account holder if the system is detecting a leak at their home or business. The customer can also setup usage alerts which will generate an email when the account registers the usage established by the account holder. In short, customers have the tools and data they need to better plan and "Get to Know Your H2O."

Our certified technicians will perform a water test, in order to develop a custom water quality solution to fit your specific needs. For over 75 years, we’ve been industry leaders for affordable and efficient water softener systems. Here are just some of the most popular and effective water softener systems that we offer clients.

Customers can also see how much water is used each hour, each day or each month on the customer portal. Usage alerts can also be set by customers who access the customer portal.

Spots on glass and flatware caused by hard water are unappealing to customers. A water softener will not only help to eliminate hard water deposits, but it will also help to preserve the life of your appliances and dishware. Without the hard scale build-up, dishwashers run more efficiently, and bathroom fixtures will remain free from rust or film caused by hard water

Due to the sensitive electronics and the safety for our residents we are not considering changing the ordinance at this time. Additionally, meter keys and shutoff tools are readily available online and in your local hardware stores.

Natural minerals and bacteria, common chemicals used in water treatment (such as chlorine), or man-made contamination may be acting behind the scenes to give your water its funny tastes or odors. Kinetico thoughtfully and completely removes the sources of funny tastes and odors so your water is clean, fresh and enjoyable.

The new system provides staff with the ability to access information for all customers who call with questions. The new meter system also helps customers gain deeper insight and understanding on how and when they use water. The new system provides customers with access to a Customer Portal where they can:

PSI stands for Pounds per Square Inch of pressure. The standard PSI for a home in Coppell is 35 PSI to 80 PSI. If your pressure is low, it can be caused by many things. Simple problems like the shut-off valve being closed or a faucet being blocked can cause low water pressure. More serious issues like plumbing blockages or water leaks decrease water pressure, too.

A Sanitary Sewer Manhole is used as an access point for underground Sanitary Sewer lines, allowing inspection, maintenance, and system upgrades.

A manhole is an opening to a confined space such as a shaft, utility vault, or large vessel. Manholes are often used as an access point for an underground public utility, allowing inspection, maintenance, and system upgrades.

Stormwater is surface water that flows across the land into creeks, rivers, and lakes. The purpose of the stormwater program is to reduce the pollutants to the maximum extent practicable.

Hard water has dissolved minerals in it, which can leave unsightly spots on hard surfaces like windows, tables, floors, silverware, dishes and glassware. These spots are often difficult to remove. Minerals can also cause discoloration or orange, blue or green staining depending on your water.

Boiling hard water will dissolve minerals and affect the taste and texture of food. Chlorine and chloramine can result in a ‘bleaching’ effect making vegetables look dull and less colorful.

Any person who violates the Ordinance can be guilty of a separate offense for each day or portion of a day during which the violation continues. The Ordinance sets the penalty fine at $200 for each offense.

Customers are welcome to stop by Town Center at 255 Parkway Boulevard during normal business hours to view a display water meter, box, and lid, and request a demonstration of how to use the key.

Your irrigation box is what houses the controls for your irrigation system. There is a double check valve inside the irrigation box that will allow you to turn off just the irrigation system. You maintain your irrigation system and the irrigation box.

Most likely, your water meter is inside a meter can that had a metal round lid on it. The metal lid has been replaced with a black plastic round lid. Your meter can is most likely located near the curb next to the sidewalk at the front of your property.

The green plastic lid covers the irrigation double-check and is the homeowner’s responsibility. The City does not access this box to turn on/off irrigation, but a homeowner may use the valve(s) inside to do so. These valves have a tendency to become rusted and stick over time due to the water settling in the irrigation box from watering the yard.

If your pressure is high, it can cause leaks, pipe damage, and wasted water. A Pressure Reducing Valve is needed at your water meter if the PSI is 80 or higher.

You have dissolved minerals in your water. In the wash, these minerals get trapped on the fibers in your clothes, sheets, and towels and also cause detergents to stick to fabrics. As if that weren’t enough, dryers then bake the minerals and leftover detergent into your laundry, dulling the colors and leaving the fabric scratchy and stiff. With Kinetico, your water is free from unwanted minerals — so your towels stay soft and last longer.

Over 85% of homes in America have hard water. To determine if your home has hard water and if a water softener is the best solution, an accurate water test is critical to making sure your purchase will give you the results you expect without overspending. At Clearwater Systems, we are proud to offer free water testing for hardness, iron, odors, pH, tannins, and TDS (total dissolved solids) as well as any specific drinking water concerns.

Yellow fire hydrants are public and are used and maintained by the City. These hydrants are flushed on an annual basis to ensure that the proper flow and quality of water are maintained for fire services and public drinking water.

It is usually located near your house in the front flower beds, but you may need to call a professional plumber out to your home to determine the exact location of the shut-off. When looking, we suggest looking in the area where the outside faucet is located. Probe in this area – approximately 2 to 4 feet from the house and 4 feet on either side of the faucet. When located it is a good idea to mark the spot with something for future use.

A meter key is the key that helps to open your meter can in order to access your water meter. They can be purchased at most hardware stores. In an emergency, you can use a meter key to open your meter lid and turn off the water to your home, but please always call Public Works Operations to let us know at 972-462-5150.

The 2014 Dallas Long Range Water Supply Plan (PDF) includes recommendations and alternative water management strategies to meet the Dallas’ and its customer’s needs through 2070. These recommended water management strategies include conservation, reuse, and new surface water. Dallas also has up to date water conservation and emergency water management plans.

Occasionally the water has an earthy, musty or fishy taste and odor. These seasonal phenomena can be caused by the bi-annual turnover of our City reservoirs, or with the presence of varied algal blooms in the reservoirs or rivers. It is important to note this taste and odor poses no health concern but one of aesthetic quality.

The primary reasons for choosing bottled water include bad odors, funny tastes or orange or cloudy water. Kinetico eliminates these problems and provides a boundless supply of clean, fresh water that makes teas taste crisp, coffee more rich and a simple glass of water a refreshing delight. When you cook with Kinetico meals taste more flavorful too. You also save on the expense and hassle of bottled water and reduce the amount of plastic waste that ends up in our landfills.

Immediately call Public Works Operations at 972-462-5150 to have someone dispatched to the address. If it is after hours, the call will be forwarded to the after-hours technician. He/she will call back within 15 minutes to get all details to respond. It is important to speak clearly and slowly when leaving your name, phone number, and address. If the technician cannot understand the message, it delays the response time. The is no charge from the City for an after-hours call.

The meter data display looks similar to the numbers on a car odometer and has nine digits. The digits on the meter represent the number of gallons consumed down to the one one-hundredth of a gallon. The last two digits after the decimal can be used as leak indicators to detect continuous water flow through the meter.

Wastewater (sewer), is the used water that goes down the drains inside our houses and businesses. The wastewater portion of your bill pays the costs associated with cleaning wastewater and returning it to the Trinity River.

The advance water meter system that was installed in 2019 brings improved accuracy as compared to the old water meters. During the development and investigation phase of the project, old meters that were tested were found to only be registering approximately 90% of actual water used and some were registering no usage. The new automated readers register at least 98% of actual water usage.

Iron in water will leave an orange-brown staining in both sinks and toilets. Iron can also cause corrosion to plumbing pipes and faucet fixtures. Having an irregular pH balance of your water will result in blue-green staining around your sink drains.

For emergencies such as an immediate threat to the public please call 911. For all others, please call Public Works Operations at 972-462-5150.

Cloudy, murky or grayish water is usually caused by dissolved or suspended solids. This is also known as “turbidity.” Water can become turbid naturally or from land disturbances such as construction, storms and urban runoff. Whatever the reason, murky water gets in the way of enjoying the water in your home. After Kinetico, your water is restored to its clean, clear self and once again becomes a welcome friend for drinking.

You have dissolved minerals in your water. In the wash, these minerals get trapped on the fibers in your clothes and also cause detergents to stick to fabrics. As if that weren’t enough, dryers then bake the minerals and leftover detergent into your laundry, dulling the colors and leaving the fabric scratchy and stiff. With Kinetico, your water is free from unwanted minerals — so your towels stay soft and last longer.

The new system addresses the accuracy concern. During the development and investigation phase of the water meter project, a random test of old meters found meters to be registering approximately 90% of actual water consumption. As a result, some customers were not being charged for their full water usage. The new meters register with an accuracy of at least 98.5% of actual consumption. With improved accuracy of the new meter, customers’ bills more precisely reflect charges for actual water usage.

The difference between softened water versus hard water is a significant one that you can see immediately. Water softeners are one of the best home water treatment systems. Your skin will no longer have a film on it after you shower or bathe. Soaps or detergents will go further and produce more lather. Over time, you will see less soap scum on shower tiles and less staining around water faucets.

It would be a large expense to provide every home the tools. Most reputable plumbers will have these tools when making a repair.

In the summer, when there is light from the sun and plenty of warmth, algae can bloom on the surface of lakes, reservoirs, and other water sources. While the bacteria is scrubbed from the water during the water treatment process, the moldy taste the algae imparts to the water can be detected at extremely microscopic levels. Some people are especially sensitive to mildew and musty tastes in food (I noticed this well before my husband did, for instance) and it can affect them more.

Metals, minerals or bacteria may cause your ice to be discolored and cloudy. This is a sign of hard water which can also affect the taste.

There are two common causes. The first is hard water, which prevents soaps and shampoos from lathering fully and rinsing away completely, leaving a film on your skin and hair. The second cause is the chemicals used to disinfect public water supplies. When you experience life with Kinetico, these problems stop cold, and your hair and skin will notice the change immediately.

The problem exists when improper disposal of yard waste gets washed into the creeks. This can increase nutrient levels that encourage algae growth and decrease oxygen levels; both decrease the water quality.

Of the six lakes, Dallas only owns and operates Lake Ray Hubbard. Additionally, Dallas has water in Lake Palestine, approximately 90 miles southeast of Dallas. Lake Palestine is currently in the process of being connected to Dallas’ system, with an anticipated connection date of 2027.

You have dissolved minerals in your water. These minerals are left behind when the air dries your car. With Kinetico, your water is just water, no minerals — so spots no longer form.

Residents and contractors are able to call 811 and have locates marked within 48 hours. Residents can call them in after applying for a permit through Building Inspections for any work that they are planning to do. Contractors call them in if they are completing work for a resident or if they are completing work for the City.

In 2019, the City replaced all residential and commercial water meters with advanced meters. This meter replacement project was the result of listening to our customers. Specifically, the purpose of the project was to provide customers with a water meter system that accurately registers usage, utilizes technology to proactively provide effective and efficient customer service, and provide our customers with easy access to water usage information.

If your pressure is high, it can cause leaks, pipe damage, and wasted water. A Pressure Reducing Valve is needed at your water meter if the PSI is 80 or higher.

Unlike old analog water meters, the new Sensus meters do not have a "Star" in the center to indicate a leak. As reflected in the picture, the new meters have two digits to the right of the decimal. The furthermost digit indicates hundredths of gallons and is considered to be the leak indicator. If the last digit is moving, then water is flowing. Low flow would be indicated by this digit moving slowly when all valves are closed in the irrigation system and the residence.

Water high in minerals will affect the taste of coffee causing it to taste more bitter, since the minerals reduce the coffee’s flavor.

Stains can be caused by iron or minerals in your water, or because your water has a lot of natural acid in it, or both. As anyone who has tried to clean them can tell you, these stains can be difficult to remove. With Kinetico, your water returns to its natural clear, clean self — and stains become a thing of the past.

Your water meter is what registers the amount of water coming into your home. The main City water supply comes from the street to your water meter and then up to your house. The City maintains the main City water supply lines and your water meter up to the quest fitting which is on your side of the meter can. The maintenance of the water that comes after or out of the meter up to your home is your responsibility.

Iron and calcium deposits cause build up in pipes and drains causing malfunctions and breakdowns. Hard water will cause scaling which deposits minerals onto the surface and can drastically reduce the life of a water heater.

PSI stands for Pounds per Square Inch of pressure. The standard PSI for a home in Coppell is 35 PSI to 80 PSI. If your pressure is low, it can be caused by many things. Simple problems like the shut-off valve being closed or a faucet being blocked can cause low water pressure. More serious issues like plumbing blockages or water leaks decrease water pressure, too.

When consistent water purity and quality a must, then it is time for a Kinetico commercial reverse osmosis system (also known as an ‘RO’). Various RO series available to meet your needs.

Sewer gas can enter a building when the water located in a trap in the building evaporates. All fixtures that are connected to the sewer system must have traps on them. The water normally retained in the trap forms a barrier, keeping the gases from migrating from the sewer lines into the building.