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I have not put the engine together yet. I was disipointed that there was no assembly manual. I do not like having to down load the manual to assemble the model. I would much rather have something I can hold on to and go back and forth in the manual.

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Contact the Enginediyshop Service Team at service@enginediyshop.com to confirm details and ensure that the item meets the return conditions. Once an agreement is reached, the Service Team will provide you with detailed return information. Please provide the return tracking number after shipping the item back.

I've never seen such a beautiful beam engine model with a fully working flyball governor, so I absolutely needed to buy this kit. Assembling was easy and great fun. And the little engine runs perfectly even for the first time! This is really a great high quality model that brings so much joy - I would buy it again without hesitation.

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If you made the purchase via Credit Card and failed, could you please contact with Stripe Support Team for solution? Or if the issue cannot be solved, please no worry, we accept Paypal payment as well.

The package can be tracked on 17track.net. Or if you need a team member's help to check up, please contact our service team at service@enginediyshop.com and we will be in touch with a status update.

My original kit was lost in transit. The company promptly sent me a replacement with no hassles! I can’t praise Kiana in customer service highly enough! This is my third kit from EngineDIY/Teching and the first 2 went together like Swiss watches! Many thanks!

Hello. I have the same problem. I bought this wonderful piece and it does not come with instructions. Where could I get them? If someone can help me, I would appreciate it.

For the order, if not shipped out yet, please contact our Service Support Team at service@enginediyshop.com. We will cancel your order and provide you with a full refund.