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We ensure that water flows to your property under the correct pressure, but if this pressure changes there is a chance that water could be drawn back into our network.

As the owner of a boundary backflow device you must pay for the tests. Independent testers will have their own fee schedule for this work.

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Watercare installs all backflow devices except for fire supplies. As the property owner, you are responsible for maintaining and annually testing the correct backflow device at your boundary.

Backflow occurs when water flows backwards into the public water network. An unwanted reverse flow can cause contaminants – such as harmful bacteria or chemicals – to enter the water supply. This can seriously affect the quality and safety of drinking water.

This is placed at your property boundary. Watercare oversees testing of it to ensure it fully complies with the Water Services Act.

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If you don’t repair and retest the device within 2 weeks of receiving this message, we will revisit the device, make repairs, and invoice you for this work.

The building owner is responsible for arranging an IQP to inspect and test these in accordance with the building’s compliance schedule (contact Auckland Council for further information)

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Activity: Uses or produces toxic or bacterial matter that may cause death or serious illness if leaked into the main water supply.

When required, we reserve the right to fix or upgrade a faulty device to reduce risks to the water network. We will recover reasonable costs for this work from you.

When you apply to us for a water connection that requires a backflow device, you must include scale plans showing all existing or proposed backflow prevention devices. The plans must be stamped ‘approved’ by Auckland Council for building or resource consent.

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From our residential and commercial water solutions, to industrial water management and everything in between, Pentair is focused on smart, sustainable water solutions that help our planet and people thrive.

When your device passes the test, the tester issues a certificate. They may use their own certificate, or download our boundary backflow device test certificate.

Minimal maintenance is needed to keep your system operating smoothly. Simply replace filters and media as recommended in your owner’s manual.

We conduct regular surveys to find high and medium-risk properties that require backflow devices. If we identify your property, we will send you a letter advising you about surveying your property. We will send you the survey results and, if you need a backflow device, explain what you need to do.

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Examples: Hospitals, mortuaries, chemical plants, cooling towers, air conditioners, hairdressing salons, commercial laundries.

Change your prefilter every 6 to 9 months depending on the actual amount of sediment or particulate matter present in your water supply. The prefilter starts off white in color, so a dirty, brownish color will indicate it’s time to swap it out.

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A clear housing would allow light to penetrate. Light in the prefilter housing can cause algae to grow. A blue, non-transparent housing prevents the light from coming in contact with the water and eliminates the possibility of algae forming from light exposure.

Click the Systems/Feature dropdown arrow and scroll to SS7. Select SS7 and click Search the Name, Suburb Address or other options to see a list of IQPs who can install or test your device.

Unleash the secrets of your H2O! Explore where water originates and discover the various treatment methods that transform it into safe, drinkable water.

If your device fails the test or you do not repair it on time, we will contact you stating that it is a high priority to repair it.

2. If the water supply is directly connected to equipment, such as a boiler or a private bore which is at a higher pressure, water is forced back into the network.